Terms and Conditions of use

  • The content and products on this website are directed solely at those people who access this website from the UK. One Coffee Limited (One Coffee) makes no representation that any product contained on this site will operate outside of the UK. Users from outside the UK must ensure that any products purchased from this site will operate correctly in the country of use.
  • Prices shown on this website include VAT where appropriate. If you wish to purchase any items tax free please e-mail us at taxfree@onecoffee.co.uk prior to purchase to ensure that we are able to comply with your request.
  • We accept payment by most major credit and debit cards. Payment will be debited from your account before the goods are dispatched. We can only accept orders from holders of credit or debit cards registered at valid UK addresses.
  • When placing an order online the billing address for the credit/debit card that is used must be the same as the delivery address for the goods purchased.
  • If you need to amend an order after it has been generated please contact us immediately by e-mail at orders@onecoffee.co.uk to see if we can change the order.
  • One Coffee will confirm receipt of your order by sending you an e-mail to the address given by you at the time of ordering. However, this will not be a legally binding agreement between us. All orders are subject to availability and to authorisation by the card issuer. If the issuer refuses to authorize the transaction we will not be held responsible for any delay or non-delivery.
  • In the interests of preventing the fraudulent use of credit, charge and debit cards we may contact you by letter, telephone or e-mail to verify details before we are able to dispatch your order. If we are unable to contact you we may not be able to process your order.
  • If you believe your credit or debit card has been used fraudulently please contact your card issuer immediately.
  • No contract will exist between One Coffee and you for the sale of products by us to you until your credit/ debit card has been charged. All contracts will be in English.
  • We can deliver goods to mainland addresses within the United Kingdom. A signature will be required for all deliveries to confirm that you have received the goods in good condition. Please note any damage before signing for the goods.
  • If you are not available to sign for the goods the delivery company will leave details of how to contact them to arrange another suitable time. If they are still not able to arrange a suitable time the goods may be returned to One Coffee.
  • We do everything we can to ensure that the goods arrive within the delivery time specified but occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.
  • Where applicable details of manufacturer guarantees and warranties will be supplied with the goods.
  • One Coffee has taken great care to ensure that the contents of this website are accurate. One Coffee will not be liable to any person for any loss or damage which may arise from the use of any information contained on this website.
  • This website contains links to third party websites. Please see our Privacy Policy regarding the use of these links.
  • All brand names and logos used on this website are trademarks, trade names or copyrights of their respective holders. No permission is given by One Coffee for their use by any person and any such use may constitute an infringement of the holders’ rights.
  • If you are unhappy with any aspect of our online service or have any comments about an order placed on-line please e-mail us at orders@onecoffee.co.uk
  • If you decide that you do not want any item which we have delivered, then provided that it is returned to us unused and in its original condition within 28 days, we will offer a refund. If returning goods you must e-mail us at returns@onecoffee.co.uk and you must obtain a certificate of posting and ensure that the goods are insured during transit to us.
  • Refunds can only be made to the credit/debit card used for the original transaction.
  • Reproduction of colour on this website is as accurate as photographic and electronic processes will allow.
  • Our registered office address is:
  • One Coffee Limited, 4610 Cascade Way, Oxford Business Park South, Oxford OX4 2SU
  • Company registration no: 5532500
  • VAT no: 868516972

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